The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I design and hand print all of the garments and bags in my shop. I use environmentally friendly inks and natural materials which are safe and gentle on children's skin. The prints are fixed with heat and are machine washable, care instructions will found on the accompanying label. The items are all ethically produced, from cotton manufacture to finished product, and many are organic.
I mix the inks in-house and hand pull each print, so slight variations are possible and are a sign of hand-craftsmanship.
Items will come with a PearPrint swing tag label and wrapped in tissue paper. They will then be boxed in a mailing box and wrapped in brown paper. I try to keep all my packaging easily recyclable.
If you would like me to send it directly to a gift recipient I can gift wrap and omit the sales receipt (and make sure there are no prices on the label). Just message me when you make your order.
I recommend turning the garment inside out and machine washing on a cool cycle, 30 or 40 degrees C, but of course you can hand wash if you want to.
The inks that I use for screen printing are translucent and are absorbed into the fabric, leaving a soft finish and not a raised plasticky one. Any residue left from the printing process will wash out in the first wash or two making the finish even softer. No colour will be transferred from the print to anything else.
The dark coloured bags with sewn on pockets I recommend spot cleaning with a sponge.
Care instructions will come with the item on it’s PearPrint swing tag.
I hope that you are thrilled with your purchase but should there be any problem please contact me immediately.
If you have simply changed your mind you can return it to me for a refund within 14 days of receiving it. The item must be in it's original condition and with the label. I am also happy to exchange items. Unfortunately I am not able to refund postage.